If the garment was purchased from the moorer.clothing eCommerce store, please fill in the contact form below, selecting "Repairs and after-sales service" and indicating the following details in the "Description":
- product model (found on the label inside the garment. Example: ONIRO_STP)
- date of purchase
- order number
You will then need to attach some photos in JPEG format to allow the relevant department to analyse the problem encountered.
You can request for the garment to be repaired free of charge within two years from the date of purchase, if the damage can be attributed to a product defect. If, however, the damage is attributable to circumstances which are not due to MooRER, the repair can be carried out at the customer's expense, if it is feasible to do so.
If the garment in question was purchased in online stores other than moorer.clothing, please fill out this form. and specify the online website where the purchase was made, the order number and the email address used for the order.